When you connect your inbox via IMAP and SMTP, y'all might receive an error during the connection procedure or in your email integration settings. To better empathise why the error occurred, review the steps that take place in social club to successfully connect your inbox via IMAP and SMTP:
- HubSpot connects to the respective IMAP server on the given port.
- HubSpot logs into the IMAP server with the email address and countersign that you entered, or the custom username if provided.
- HubSpot connects to the corresponding SMTP server on the given port
- HubSpot logs into the SMTP server with the electronic mail accost and countersign that you entered, or the custom username if provided.
- To verify the inbox is working, HubSpot sends a test electronic mail from your inbox to the .
Understanding the process can aid you better understand where the error occurred and how to resolve it. For case, if you see a SMTP Settings Incorrect error it means HubSpot could successfully connect and log into to the IMAP server, only encountered an mistake connecting to the SMTP server.
In the Table of Contents on the right, select an error message to learn most where the mistake occurred and how to resolve it.
IMAP settings incorrect
HubSpot cannot connect to the corresponding IMAP server on the given port.
- Ostend the IMAP server and port is correct. Most IMAP ports will be 993 or 143.
- Verify the server meets the technical requirements for connecting via IMAP and SMTP .
- Your IT team might only let certain IP addresses to connect with your inbox. If this is the case, your It team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
IMAP authentication error
At that place was an authentication error with the IMAP server. However, the mistake messaging does not specify what acquired the authentication error.
- Confirm the IMAP server and port settings are correct. Most IMAP ports will exist 993 or 143.
- Review the steps for an UNAUTHORIZED error.
- Work with your IT team or your email provider to encounter if they can provide boosted visibility into these authentication errors. Some potential cases include:
- Your IT team might just let certain IP addresses to authenticate with your inbox. If this is the case, your IT team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
- Some servers return an authentication mistake when there are too many concurrent connections to a mailbox. Larn more near the concurrent connections HubSpot makes when you connect an inbox using IMAP.
IMAP validation error
HubSpot cannot validate the connectedness with the corresponding IMAP server on the given port.
- Confirm the IMAP server and port settings are correct. Most IMAP ports volition be 993 or 143.
- Verify the IMAP server meets the technical requirements for connecting an inbox via IMAP and SMTP .
- Your IT squad might only allow sure IP addresses to access the IMAP service running on your IMAP server. If this is the instance, your IT team will need to add together the IP addresses HubSpot uses to connect your inbox to your allowlist.
SMTP settings incorrect
HubSpot was unable to connect to the corresponding SMTP server on the given port.
- Confirm the SMTP server and port is correct. Nearly SMTP ports will be 465, 587 or 25.
- Verify the IMAP server meets the technical requirements for connecting an inbox via IMAP and SMTP .
- Your IT squad might only allow certain IP addresses to connect with your inbox. If this is the instance, your IT squad will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
Test electronic mail failed
There was an mistake when attempting to send a exam email from your e-mail server. Your Information technology team might only permit sure IP addresses to submit emails to your inbox. If this is the case, your It team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
Unauthorized
In that location was an authentication error from your server indicating the credentials are wrong. Unlike the other errors, this ane can happen during either the IMAP or SMTP connection procedure.
- Ostend the email and password are correct.
- Some servers require a custom username to log in. Check with your Information technology squad to see if your setup requires a custom username to connect.
- Check to meet if your server requires an app specific countersign.
- Cheque your SSL certificate.
- Your IT team might only allow sure IP addresses to authenticate with your inbox. If this is the case, your Information technology team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.
Unauthorized - App countersign required for connection
Some electronic mail clients crave users to create an app-specific countersign in order to login. Follow your email provider's steps to create an app-specific countersign, and use that app-specific password to log in.
Below are links to documentation on this consequence for some commonly used providers:
Unauthorized - SSL Certificates non trusted
IMAP/SMTP servers are required to haveSSL certificates signed by a trusted Document Authorization. This error message indicates that you accept an SSL certificate that is either malformed, outdated, or signed past an unrecognized potency.
To sign in and go on connecting your inbox, select the Permit non-secure certificate checkbox under the Advanced Options section whenconnecting your inbox via IMAP.
Because hallmark methods, security settings, and available protocols tin can differ from i e-mail server to another, it may be necessary to work with your IT team to troubleshoot these errors. If you experience whatsoever difficulty during the IMAP connection process, work with your IT team or ambassador when you lot open a ticket with HubSpot Back up, as your IT department tin can provide specific information needed to troubleshoot that HubSpot does not have access to.
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